Responsible Gaming at Rainbet

Our commitment as a licensed operator

Rainbet operates under licence ALSI-152406029-FI2, issued by the Anjouan Gaming Authority, and player protection sits alongside game fairness in the conditions we are required to uphold. Our duty of care does not stop at publishing tools — it extends to making them easy to find and hard to bypass.

Accounts are restricted to adults who have reached the legal age for gambling in their place of residence, which is 18 for players in the United Kingdom. Age and identity checks are carried out before withdrawals and may be repeated whenever the information we hold appears incomplete or inconsistent.

Our support staff receive periodic training on how problem gambling presents itself in ordinary conversation — irritation about a payout delay, requests to reverse a withdrawal, questions about raising a limit shortly after losing. Staff are instructed to slow the conversation down rather than resolve it quickly.

Tools available inside your Rainbet account

Deposit caps can be set per day, per week or per calendar month from the safer gambling area of your profile. A request to tighten a cap takes effect the moment you confirm it; a request to loosen one is held for a cooling period before it applies, so the decision is never made in the heat of a session.

Session reminders interrupt play at an interval you choose and display the elapsed time along with your net position for that session. Loss limits and wager limits work in the same way and stop new bets once the threshold is reached, rather than warning you after the fact.

A cool-off closes the account for a short fixed spell — 24 hours, seven days or one month — after which access returns automatically. Self-exclusion is the firmer option, running for six months or longer, and during that period we suppress promotional contact and block new registrations that match your details.

Habits that keep spending in proportion

Decide the amount you are willing to lose before you open a game, and treat that figure the way you would treat the price of a concert ticket — spent whether or not the evening goes well. Funds set aside for rent, bills, childcare or debt repayment have no place in a gambling budget.

Chasing is the single behaviour that turns a manageable pastime into a problem. Increasing stakes to recover a loss changes nothing about the odds of the next round; it only shortens the time until the budget is gone.

Keep gambling separate from alcohol, sleeplessness and bad news. Judgement about stake size is measurably worse under all three, and the sessions people later regret tend to begin on one of those evenings.

Signals worth taking seriously

Consider whether you have played longer than intended, returned the same day to win money back, or found yourself calculating how to fund the next deposit. Any of those on its own is a prompt to pause.

Concealment is a reliable marker. Deleting notifications, playing at hours when nobody is awake, or giving vague answers about where money went usually means the behaviour has already outgrown its budget.

Family members and friends often notice the change before the player does. If someone close to you has raised the subject more than once, weigh what they said rather than the reasons you have for dismissing it.

Getting help and blocking access

Free, confidential help is available in the United Kingdom without going through Rainbet. Advisers do not charge, do not report to creditors, and will discuss money management as readily as the gambling itself.

Device-level blocking software prevents gambling sites from loading across a phone or computer and cannot be undone as quickly as an account setting. Used together with self-exclusion, it closes the gap that a moment of impulse would otherwise find.

Players who ask us to close an account for gambling-related reasons will not be pressured to reconsider, and no retention offer will be made. Any balance is returned through the same payment route used to deposit.

Where to get support

• GamCare — free UK helpline on 0808 8020 133, open 24 hours a day, with live chat at gamcare.org.uk
• GAMSTOP — a single request at gamstop.co.uk blocks registration and login across all GB-licensed gambling sites for six months, one year or five years
• Rainbet safer gambling team — write to the support address in your account and mark the message 'Safer Gambling' for priority handling