Terms and Conditions

Licence and scope of the agreement

Rainbet is operated under licence number ALSI-152406029-FI2 granted by the Anjouan Gaming Authority, and that licence defines the framework within which games are offered, funds are held and complaints are handled. These terms sit alongside our Privacy Policy, Responsible Gaming page and the specific rules of individual promotions.

We may amend these terms to reflect regulatory change, new products or operational necessity. Material amendments are announced by email or on-site notice before they take effect, and continuing to play after the effective date signifies acceptance. Where you do not accept a change, you may close your account and withdraw any remaining verified balance.

Gambling is prohibited or separately licensed in a number of territories. It is your responsibility to establish whether participation is lawful where you are located, and we may block access from jurisdictions we do not serve.

Registration, verification and account conduct

You must be at least 18 years old, register in your own legal name, and hold no more than one account. Details supplied at registration must be accurate and kept current; a mismatch discovered later may delay a withdrawal until it is resolved.

Login credentials are personal. Activity carried out through your account is treated as your own, so notify us immediately if you suspect the account has been accessed by anyone else. Payment instruments must belong to you — third-party cards, wallets and bank accounts are not accepted.

We may suspend an account to complete verification, investigate suspected fraud, collusion, automated play or arbitrage, or to satisfy an anti-money-laundering requirement. Where an investigation confirms a breach, we may void affected wagers, retain the disputed amount and close the account, returning any balance that is not subject to the breach.

Deposits, wagering and withdrawals

Funds credited to your account are for placing wagers and are not held as a deposit-taking or savings arrangement; no interest accrues. Minimum and maximum amounts, processing times and available methods appear in the cashier and may change without individual notice.

A withdrawal is released once identity verification is complete and any outstanding wagering requirement on bonus funds has been met. We normally return money by the route it arrived, which may mean splitting a payout across methods where several were used to deposit.

Every game outcome is produced by a random number generator supplied and independently tested by the studio concerned. Published return-to-player percentages describe long-run theoretical averages across very large numbers of rounds and say nothing about any individual session. You should expect to lose the money you stake.

Bonuses and promotional offers

Each promotion carries its own rules covering qualifying deposit, wagering multiplier, maximum stake while a bonus is active, game weighting, expiry and any cap on converted winnings. Those rules apply in addition to these terms and prevail where the two address the same point.

Bonuses are offered to players who use them as intended. Low-risk or hedged betting patterns designed to clear wagering without genuine exposure, coordinated play between accounts, and use of multiple registrations to claim the same offer all constitute abuse.

Where abuse is established we may cancel the bonus and any winnings derived from it, deduct the amount credited, and withdraw eligibility for future promotions. Deposited funds that were not wagered under the offer remain available for withdrawal.

Liability, errors and complaints

The platform is provided on an as-available basis. Interruptions arising from maintenance, network faults, studio outages or events beyond our reasonable control may occur, and we are not liable for indirect or consequential loss, including loss of anticipated winnings, arising from them.

Obvious errors are corrected rather than honoured. Where a malfunction, mispriced market, display fault or duplicated credit produces a result the game rules do not support, the affected round is void and stakes are returned; nothing in this clause limits any liability that cannot lawfully be excluded.

Raise a complaint with our support team first, quoting your account reference and the date and time of the round in question. We acknowledge complaints within 48 hours and aim to reach a final written position within 14 days. If the outcome does not resolve the matter, you may escalate it to the Anjouan Gaming Authority under licence ALSI-152406029-FI2.

Where to get support

• Rainbet customer support — live chat and email through the help centre in your account, available around the clock
• Complaints escalation — mark your message 'Formal Complaint' so it is logged and tracked under our published timelines
• Anjouan Gaming Authority — the licensing body for ALSI-152406029-FI2 and the final point of escalation for unresolved disputes